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Mar 9

Restoration works to repair submarine cable fault.

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Mar 9

We would like to inform that, Telekom Malaysia Berhad (TM) has announce that its consortium members have detected a fault on the Asia Submarine Cable Express (ASE) system off Singapore, which affected our Cahaya Malaysia submarine cable linking Malaysia to North Asia and the United States. ASE consists of 6 fiber pairs of which TM owns 2 fiber pairs, named as Cahaya Malaysia. We have immediately taken pro-active steps by optimising our networks to reduce congestion and diverting traffic to alternative routes, thus, minimising the impact to our users.

The restoration works requires concerted efforts of all consortium members, and is scheduled to begin on 25 March and is expected to be completed on 31 March 2016. However, we wish to highlight that the restoration works will be subject to weather and sea conditions, identification of the actual location of the fault and the challenges ahead, working at great sea depths and pressure.

During this period, Internet users may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States (US), North Asia and Europe. Customers using Virtual Private Networks (VPNs) and other critical business applications linked to US, North Asia and Europe may also experience some level of service degradation.

We will continue to provide necessary updates on the progress of the restoration works and will monitor feedback from our customers on the quality of service experienced.

We apologise for any inconvenience caused and would like to assure customers that we are undertaking all necessary measures to ensure that customers continue to experience uninterrupted service.

We wish to thank our customers for their understanding and patience during the affected period. Should you have any questions or require any assistance, you can reach us for any enquiry.


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