WAN SERVICES

MANAGED WAN

Focus on your business, not your network.

• Proactive monitoring and notification services isolate network faults and recommend corrective actions.
• Full management services provide life-cycle monitoring, management, and repair for your entire network.
• Network at the highest performance. We deliver both our managed and self-managed services with strong Service Level Agreements (SLAs) and even stronger infrastructure.
• Let us worry about the network. With our Managed WAN, we design and implement your solution, and provide on-going, proactive management of routers and firmware.

Your wide area network (WAN) is a critical component of your IT and business operations. It takes dedicated resources, hardware, software, and the latest applications to properly manage it.

Supported by strong service level agreements (SLAs), Our WAN services range from simple monitoring and reporting to complete outsourcing of your corporate network and data centre—so you can concentrate on growing your business rather than day-to-day network operations.

• Managed Load Balancer
• Managed Router
• Managed Firewall
• Managed WAN Optimizer

MANAGED CPE

MANAGED CPE : DELIVERABLE

DEDICATED INTERNET ACCESS

• Dedicated Internet Bandwidth per customer
• Tied to Service Level Assurance.
• High Availability Through Redundant Last Mile Connectivity
• Bandwidth from 1Mbps to 1Gbps
• Multiple Access Type (Metro-E/Wireless)

WAN SERVICES

GFIBRE

GFibre is your fully dedicated fibre-optic connection. We make it simple for the businesses that want the unmatched performance, control, security and scalability that it offers.

Our GFibre network is designed to support organizations of all sizes, including large enterprises with large, distributed workforces and multiple locations. GFibre offers scalable, high speed, symmetric Internet access on a state-of-the-art fiber optic connection.

DATA CENTRES

Cost-effective colocation. Optimised by a secure fibre network.

SEAMLESS NETWORK INTEGRATION

We work every day to make our network—the core of our business—more reliable and accessible. Get straightforward connectivity from your servers to your WAN and beyond.

BIGGER IS ALWAYS AN OPTION

We offers colocation for full racks and can deliver power and cooling to support.

WE STAND BY OUR SLAS.

Our 100% uptime guarantee makes it the ideal place for protecting VPS or High Availability hosting.

SPACE WON’T BE AN ISSUE.

When you co-locate, you can expand your infrastructure along with your business—without worrying about availability.

NETWORK OPERATION CENTRE

Our NOC Team is a special task force that responsible to monitor and troubleshoot our Client networks. Through excellent synchronization and working schedule, our NOC Team is capable to operate 24/7, as well capable to dispatch on side at any time given as soon there is a major breakdown issue.

In compliance with our Downtime Policies, NOC Team has established a firm understanding and relationship with major Internet Service Provider (ISP) Company in the nation. Since it was officially formed in the year of 2009, they have performed efficiently and effectively with just 6 team members.

In late 2011, our NOC team has been relocated at our very own Data Centre at MSC Cyberport, Johor Bahru, Johor.

NOC (+6019-7563715)

• Create & log a case
• Email & Phone Notification
• Perform Call support & 1st Level Troubleshoot Helpdesk to escalate & follow up case between , End Client Telco. Coordinate with GF’s Engineer Team to dispatch engineer onsite.

Our Engineer Team

• 2nd Level Support
• Escalation point to Telco
• Escalation point for any non-standard or commercial related request.

Service Provider

• 1st Level support, provide link status update.
• 2nd Level troubleshooting & escalation.
• Mobilize engineer onsite when necessary.

If customer wants to log a case:

• Call 1st Level Helpdesk (+6019-7563715)
• Or, send email to noc@wiseyes.net